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Free Customer Service Workshops offered Wednesday, April 6th

Ladysmith, (WI) –  Rusk County Tourism and the Greater Ladysmith Area Chamber of Commerce will be offering two customer service workshops on Wednesday, April 6th.

The first workshop will be from 11:15am-1pm and will be held at the Rusk County Visitors Center in Ladysmith.  This workshop is open to anyone interested in providing outstanding customer service, but will be targeted to front line employees, those who engage community visitors, customer service advocates, and those performing in customer service rolls.  These positions can be found in all businesses big and small, as well as for-profit / non-profit/ and government entities.

The second workshop will be from 5:30-7:30pm, and will also be held at the Rusk County Visitors Center.  This workshop is also open to anyone, and also will target front line employees, and those who engage community visitors.  It will also target business owners and managers to aid them and their employees in delivering outstanding customer service and customer experiences.

There is no cost to attend the customer service workshops, and light meals will be served at each.  Sign-up at the Rusk County Visitors Center (715) 532-2642 or info@ruskcountywi.com.

Great customer service leads to many benefits. Not only will you gain trust with your current customers, they’ll also become a wonderful marketing tool as they spread the word about your business to other potential visitors. Whether in person, or on social media, the word travels fast. And, whether it’s positive or negative feedback about a product or service, people are freely sharing their experiences. In the long run, treating people fairly and with respect will bring business to your company today and in the future.

“THERE IS ONLY ONE BOSS: THE CUSTOMER. AND HE CAN FIRE EVERYBODY IN THE COMPANY FROM THE CHAIRMAN ON DOWN, SIMPLY BY SPENDING HIS MONEY SOMEWHERE ELSE” – Sam Walton

Every customer has to be treated fairly and with respect and dignity,  even angry customers.  In your customers’ eyes, you are the business. So even though the customer may be angry with something that you were not involved with, to the customer, you represent the business, so it is your job to rectify the situation.

Both workshop will be led by Drew Nussbaum with the Wisconsin Department of Tourism.  Drew has been with the Department of Tourism in 2012, after having spent his entire professional career in hospitality, marketing, and tourism.  His focus with companies and organizations has always been to grow their customer service effectiveness, a passion that began with his first restaurant job in 1984.  Drew refers to this as “Northern Hospitality”.

He loves traveling the state meeting with folks and helping them get the word out about all the great things there are to see and do in Wisconsin. Having worked with various regional and statewide collaboration efforts, Drew enjoys bringing organizations together to share ideas and resources.

Tourism is a large part of economic development in Wisconsin, and the visitor’s experience here is paramount.

It’s all about everyone having FUN.

Testimonials

“From Silicon Valley to Main Creek Valley is a soothing, peaceful transition.  I came for the quiet restful walks in the woods and lazy canoe trips down the river… I stayed because of the sense of community. Many people here are involved in preserving and enhancing a quality of life we only dreamed of in big cities.”

Gloria McGahey
Former Resident Returned to Area 
Community Leader

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